At Spirit Circuits we are committed to providing the highest level of service to our customers. Our commitments can loosely be fitted into the following categories.
Quality
"Quality - beyond expectation"
At Spirit, quality is not just about meeting the approvals of the industry. It is about surpassing them and continuously improving to ensure that the products and services supplied meet the needs & expectations of our customers.
Spirit is certified to the internationally recognised ISO9001:2000 quality standard and are authorised by Underwriters Laboratories Inc. to apply to the UL Component Recognition Mark.
IPC Printed Board Standards
Established in 1957, IPC is the only trade association that brings together designers, board manufacturers, assembly companies, suppliers, and original equipment manufacturers.
In the absence of any customer specified performance/acceptance standards, Spirit uses the series of IPC Printed Board Standards (performance classification 2) as its default quality standard. In particular IPC-A-600 in used to determine the acceptability of printed boards in terms of internally & externally observable characteristics.
Q Pulse
Spirit uses Q-Pulse (leading quality system management software) to effectively manage its quality system, enabling it to have the information necessary to analyse data & plan improvements.
Continuous Improvement Programme
The environment
We recognise that we do not exist as an isolated entity and take our responsibility to the wider environment very seriously including compliance with the WEEE (Waste Electrical and Electronic Equipment) and ROHS (Restrictions of Use of Certain Hazardous Substances) directives.
Quality is not just about our product, we are continuously improving the quality of our service, our deliveries and our communications. In fact every facet of the customer experience.
Quality Policy Issue 3
Service and Relationship Management
Each customer is allocated an account manager from our dedicated sales team. This person will act as your initial point of contact and, where necessary, will direct you to the relevant department. The sales team are readily available to arrange one-to-one meetings should you wish to discuss any issues in more detail, large or small.
We believe that communication is fundamental in all relationships and have policies in place that measure communication response times, in an effort to make your experience of working with Spirit Circuits as easy as possible.
Technical Support
We have a highly knowledgeable workforce and a senior management team that collectively has over 150 years of circuit board design and manufacturing experience in a variety of market sectors.
We are confident that we have intellectual resources to support your requirements whether your products are in the prototype or mass fabrication stages.
Lead Times and Delivery
Having undergone a comprehensive programme in lean manufacturing and having a strong focus on the needs of our customers, we feel that the integrity of our business largely rests on our commitment and ability to deliver on time.
We can offer lead times from as little as 1 day for prototypes and 5 days for product.
Pricing
We feel it is essential for the long term success of our customers and future sustainability of our business that we pursue a pricing policy that is not only competitive, but will also enable Spirit Circuits to secure a long term relationship with customers through its stability and ability to uphold business into the long term future.
Our domestically manufactured products are produced using 'lean principles' whereby waste is eliminated at every possible point of the process and cost savings are sought both internally and through loyal relationships with our suppliers. You can be sure that our prices are both competitive and reflect our desire to serve our customers long term.
Training and Development
We recognise that our workforce is our most valuable asset and relatively invest considerable resources into updating and strengthening their skills. We operate in a learning culture and have a comprehensive in-house training programme. The programme embraces the key concepts of 'lean manufacturing' and 'continuous improvement', and encourages employees to take an innovative and proactive approach to process evaluation and problem solving.
Our investment in our employees means that our customers can take advantage of benefits generated from:
- Higher levels of productivity
- A faster learning curve
- Fewer mistakes
- Improved communication
Capital Investment
We operate in an industry that requires constant capital investment in order to stay at the forefront of technology. At Spirit Circuits we have continually invested in the right equipment and processes to ensure that we move in tune with industry demands and specific customer requirements.